Effective Date: 15/08/2019
At Rose Sunset, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy to understand how we manage and deliver your orders.
1. Shipping Timeframe
- Standard Delivery: Orders will be processed and shipped within 1-3 business days. Delivery times range from 7 days to a maximum of 30 days, depending on your location.
- Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight of the package and the destination. We strive to offer competitive shipping rates and reliable delivery services.
3. International Shipping
We ship to the following countries: United States, United Kingdom, Australia, Canada. Please note that international shipping times may vary due to customs clearance processes and other factors beyond our control.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track the status of your shipment on our carrier’s website.
5. Delayed or Lost Orders
While we strive to ensure timely delivery, there may be occasions where orders are delayed due to factors outside our control (e.g., customs delays, postal service issues). If your order has not arrived within the expected delivery time, please contact us at admin@rosesunset.com so we can assist you.
6. Incorrect Address
Please ensure that your shipping address is correct at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that your shipping address is incorrect, please contact us immediately at admin@rosesunset.com.
7. Customs, Duties, and Taxes
For international orders, customs and import duties may be applied once the shipment reaches its destination. These charges are the responsibility of the recipient. Rose Sunset is not responsible for any additional charges for customs clearance.
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Email: admin@rosesunset.com
Website: rosesunset.com